Privacy Policy for kno98

Your privacy matters to kno98. This Privacy Policy ("Policy") explains how we collect, use, store, process, disclose, and protect your personal information when you use the kno98 online betting platform, available at kno98.cam and any associated mobile applications or services (collectively, the "Platform"). By creating an account, depositing funds, placing bets, or otherwise using the Platform, you consent to the data practices described in this Policy.

kno98 is committed to protecting the privacy and security of all players. We comply with applicable data protection laws and industry best practices, including the use of SSL encryption, secure data storage, and strict access controls. This Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy, which together form the complete legal framework governing your use of kno98.

1. Information We Collect

1.1 Information You Provide Directly

When you register an account on kno98, you provide us with personal information that we require to comply with legal obligations and deliver our services. This includes:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (e.g., Indonesian National ID / KTP number, passport number).
• Contact Information: Email address, phone number, and residential address (including city, province, and postal code).
• Account Credentials: Username, password, and any security questions or two-factor authentication settings you configure.
• Financial Information: Bank account details (bank name, account number, account holder name) and e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja) used for deposits and withdrawals.
• Verification Documents: Copies of government-issued photo identification, proof of address documents, selfie photographs for identity verification, and any other documentation requested during the KYC (Know Your Customer) process.
• Communication Data: Any messages, emails, live chat transcripts, or other communications you send to kno98 customer support.

1.2 Information Collected Automatically

When you access or use the Platform, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address, device ID).
• Connection Information: IP address, Internet Service Provider (ISP), geographic location (city and country level based on IP), and time zone.
• Usage Data: Pages visited, features used, time spent on the Platform, click patterns, navigation paths, search queries, games played, bet history, deposit and withdrawal history, and session duration.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to recognize your device, remember your preferences, analyze Platform performance, and deliver personalized content. See Section 8 for more details on cookies.

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction data from banks, e-wallet providers, and payment gateways used to process your deposits and withdrawals.
• Identity Verification Services: Verification results from third-party KYC and anti-fraud services that confirm your identity and detect suspicious activity.
• Marketing Partners: If you click on a kno98 advertisement or affiliate link, we may receive referral data indicating which source directed you to the Platform.

2. How We Use Your Information

kno98 uses your personal information for the following purposes:

2.1 Account Management and Service Delivery

• Create, manage, and maintain your player account
• Verify your identity and comply with legal age restrictions (21+ requirement)
• Process deposits, withdrawals, and financial transactions
• Enable you to place bets, play games, and use all Platform features
• Maintain accurate transaction records and account balances
• Provide customer support and respond to your inquiries

2.2 Legal and Regulatory Compliance

• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Detect and prevent fraud, collusion, money laundering, and other illegal activities
• Enforce our Terms and Conditions and investigate violations
• Respond to legal requests, court orders, or regulatory inquiries from government authorities
• Verify that you are not self-excluded from gambling or located in a restricted jurisdiction

2.3 Platform Improvement and Personalization

• Analyze usage patterns and player behavior to improve the Platform's performance, design, and user experience
• Personalize content, game recommendations, and promotional offers based on your preferences and activity
• Conduct research, testing, and analytics to develop new features and optimize existing services
• Send you notifications about account activity, promotions, bonuses, and platform updates (you can opt out of marketing communications at any time)

2.4 Marketing and Communications

• Send promotional emails, SMS messages, and push notifications about bonuses, tournaments, and special offers
• Display targeted advertisements on the Platform based on your gaming preferences
• Invite you to participate in surveys, contests, or loyalty programs

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or adjusting your notification preferences in your account settings.

2.5 Security and Risk Management

• Monitor for unusual betting patterns, suspicious account activity, and potential security threats
• Protect against unauthorized access, data breaches, and cyberattacks
• Enforce responsible gaming limits and self-exclusion requests

3. How We Protect Your Information

kno98 takes data security seriously and implements multiple layers of protection to safeguard your personal information:

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information using commercially acceptable means, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

4. When We Share Your Information

kno98 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with the following categories of recipients in limited circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who perform functions on our behalf, including:

• Payment Processors: Banks, e-wallet providers, and payment gateways that process deposits and withdrawals (e.g., BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay).
• Identity Verification Services: KYC and AML compliance providers that verify your identity and screen for fraud.
• Cloud Hosting Providers: Companies that host our servers and store data securely.
• Customer Support Platforms: Live chat, email, and ticketing systems used to provide customer service.
• Analytics and Marketing Tools: Services that help us understand user behavior, measure advertising effectiveness, and optimize the Platform.

These service providers are contractually obligated to protect your data and may only use it for the specific purposes we authorize.

4.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement, or regulatory bodies if required by law, court order, or legal process, or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations or respond to subpoenas, warrants, or official requests
• Detect, prevent, or investigate fraud, money laundering, or other criminal activity
• Enforce our Terms and Conditions and protect the rights, property, or safety of kno98, our players, or the public

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email or prominent notice on the Platform before your data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties if you provide explicit consent for us to do so.

5. International Data Transfers

kno98 operates internationally and may transfer your personal information to servers located outside Indonesia. When we transfer data across borders, we ensure that adequate safeguards are in place to protect your information in accordance with applicable data protection laws. These safeguards may include:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions recognizing equivalent data protection standards in the destination country
• Certification under internationally recognized privacy frameworks

By using kno98, you consent to the transfer of your personal information to countries that may have different data protection laws than Indonesia.

6. How Long We Keep Your Information

kno98 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Accounts: We retain your account information for as long as your account remains active.
• Closed Accounts: After you close your account, we retain your data for a minimum of 7 years to comply with legal obligations, resolve disputes, enforce agreements, and prevent fraud.
• Transaction Records: Financial transaction records (deposits, withdrawals, bets) are retained for 10 years as required by anti-money laundering regulations.
• Marketing Data: If you opt out of marketing communications, we retain your email address or phone number on a suppression list to ensure we do not contact you again.

After the retention period expires, we securely delete or anonymize your personal information so that it can no longer be associated with you.

7. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can view most of your account information by logging into your kno98 account. For a comprehensive data export, contact our support team at [email protected].

7.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request that we correct it. You can update most information (email, phone number, address) directly from your account settings. For changes to identity information (name, date of birth), contact support with supporting documentation.

7.3 Right to Erasure ("Right to be Forgotten")

You have the right to request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw consent (where consent was the legal basis for processing). Note that we may be legally required to retain certain information for a specified period (e.g., transaction records for AML compliance), in which case we cannot fully delete your data until the retention period expires.

7.4 Right to Restrict Processing

You have the right to request that we limit how we use your personal information in certain situations, such as when you contest the accuracy of the data or object to processing.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider.

7.6 Right to Object

You have the right to object to our processing of your personal information for direct marketing purposes at any time. You can opt out of marketing emails by clicking "unsubscribe" or adjust your notification preferences in your account settings.

7.7 Right to Withdraw Consent

Where we rely on your consent as the legal basis for processing your information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

7.8 How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request." We will respond to your request within 30 days. We may ask you to verify your identity before processing your request to ensure data security.

8. Cookies and Tracking Technologies

kno98 uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the Platform.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly. These cookies enable basic features like logging in, navigating pages, and accessing secure areas. The Platform cannot function properly without these cookies.
• Performance and Analytics Cookies: Collect information about how you use the Platform (pages visited, time spent, click patterns) to help us improve performance and user experience. These cookies do not identify you personally.
• Functionality Cookies: Remember your preferences (language, currency, account settings) so you don't have to re-enter them each visit.
• Marketing and Advertising Cookies: Track your browsing behavior across websites to deliver personalized advertisements and measure the effectiveness of marketing campaigns.

8.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to block or alert you about cookies. However, if you disable essential cookies, some features of the Platform may not function properly. Disabling analytics, functionality, or marketing cookies will not prevent you from using kno98, but may result in a less personalized experience.

9. Third-Party Links and Services

The Platform may contain links to third-party websites, game providers, payment processors, or social media platforms. kno98 is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party services you visit. This Privacy Policy applies only to information collected by kno98.

10. Children's Privacy

kno98 is a gambling platform strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If we discover that we have inadvertently collected information from a minor, we will immediately delete that information and close the associated account. If you believe a minor has created an account on kno98, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

kno98 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or Platform features. When we make changes, we will update the "Last Updated" date at the top of this page and notify you via email or a prominent notice on the Platform. Your continued use of kno98 after any changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Email: [email protected]
Live Chat: Available 24/7 on the Platform
WhatsApp Support: Contact via our in-app WhatsApp link
Data Protection Officer: For privacy-specific inquiries, you may request to speak with our Data Protection Officer by emailing [email protected] with the subject line "Attention: Data Protection Officer."

We aim to respond to all privacy inquiries within 30 days. Thank you for trusting kno98 with your personal information.